January 6, 2005


Posted by Arcane Gazebo at January 6, 2005 10:52 AM

It seemed fairly straightforward: we sent one of our instruments to a vendor to have an option installed. Unfortunately, the vendor broke the device when attempting the installation, so they sent it to the manufacturer for repair. Months pass. We get the instrument back, and it is (a) still broken, and (b) doesn't have the option installed. So we return it to the vendor, who reports that they find nothing wrong with it, and send it back. Well, it's working again, but the option still isn't installed.

My dilemma at the moment is how to compose a polite business e-mail whose content is equivalent to: What the fuck?

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